Top Kingston Brass KB1792ALBS Heritage Review

Kingston Brass KB1792ALBS Heritage 8-Inch Centerset Kitchen Faucet, Polished Brass (Not CA/VT Compliant)

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Kingston Brass KB1792ALBS Heritage 8-Inch Centerset Kitchen Faucet, Polished Brass (Not CA/VT Compliant) : Image.

Poor Customer Support Overshadows This Purchase
I purchased this Kingston Brass kitchen faucet and had an experienced plumber attempt to install it. During the installation, both the hot and cold cartridges would not work. He called Kingston Brass customer support and they did not have any other suggestions other than to replace the cartridges. The Customer Support representative asked to talk to me and told me he could not send the cartridges himself but that if I email orders @ knigstonbrass.com and they would send me replacements. I emailed Kingston Brass and referenced the situation and customer service instructions and asked them to send the cartridges. Its been over a month and they won't respond or send the cartridges. This company is a joke when it comes to customer service. If you buy one of their products hopefully it will work for you. If it doesn't, good luck on getting any help from them.

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